Frequently asked questions
Membership, freezing, booking, entry and payment.
Can I try the club before joining?
Yes. Request a free trial class; an advisor will call to arrange a tour and a group class.
Can I freeze my membership?
3-month plans include 15 days, Annual Club 45 and Club+ 60 days of freeze. Request it in the member portal.
Why are prices marked as sample prices?
This site is a software demo; plans and amounts are examples. Your club’s own plans are set up in the panel.
How do I book a class?
Pick a class in the timetable and book with your member login. If it is full you join the waitlist and are confirmed automatically when a spot opens.
When can I cancel a booking?
Up to 4 hours before the class. Two no-shows in a month trigger a 48-hour booking pause.
How do I get in?
Scan the QR pass in your member portal at the gate. Without your phone, reception can check you in by member number.
Are towels and lockers provided?
Day lockers are free everywhere. Towels are included in Club+ and available at reception for other plans.
Can I bring a guest?
Annual Club includes 2 guest passes a month and Club+ 4. Guests register at reception with ID.
Why do you ask for a health declaration?
For safe training you confirm a short health declaration at sign-up. A physician’s clearance may be requested for known conditions.
Do you offer instalments?
Annual plans can be paid in card instalments. Payment on this demo is simulated; no real charge is made.
Can I switch coach?
Yes; remaining sessions move to your new coach.
How does corporate membership work?
For teams of 10+ we set up a single-invoice agreement with per-employee plans and a monthly usage report.